Privacy Policy

1. Introduction

Kala ("we", "us", "our") operates a watch repair and restoration workshop at 96 Maha Chai Road, Phra Nakhon, Bangkok 10200, Thailand. This policy explains how we handle personal information provided to us through this website and through contact with our workshop.

We collect only the information we need to respond to enquiries and carry out watch servicing work. We do not sell personal data, and we do not use it for advertising purposes.

For questions about this policy or your personal data, contact us at [email protected].

2. Information we collect

We may collect the following types of personal information:

• Contact details: Your name, email address, and telephone number when you contact us through the website form or by email.
• Service-related information: Details about your watch, its condition, and your service preferences, provided to us during assessment or correspondence.
• Website usage data: Basic analytics information including pages visited, browser type, and general location (country level), collected through analytics tools if enabled.
• Cookies: Small files stored in your browser. See Section 6 for details.

We collect this information when you submit the contact form, send us an email, or telephone the workshop.

3. Legal basis for processing (Thailand PDPA)

Kala processes personal data in accordance with Thailand's Personal Data Protection Act B.E. 2562 (PDPA). Our legal bases are:

• Consent: When you submit the contact form, you consent to us processing your information to respond to your enquiry.
• Contractual necessity: When a service is agreed, we process your details as necessary to carry out and document the work.
• Legitimate interests: We retain service records for quality assurance and to assist in any follow-up adjustments.

4. How we use your information

• To respond to your enquiry or request for assessment
• To communicate with you about your watch during servicing
• To provide written service records and condition notes
• To follow up after service completion where we have offered to do so
• To improve this website using aggregated, anonymised analytics data

We do not use your personal information for marketing purposes without your separate, explicit consent.

5. Retention periods

Enquiry correspondence is retained for up to 12 months after the last contact. Service records (including the written documentation provided to you) are retained for up to five years for quality and reference purposes. You may request earlier deletion — see Section 7.

6. Cookies

This website uses cookies for essential functionality and, with your consent, for basic analytics. Essential cookies are required for the site to function and cannot be disabled. Analytics cookies help us understand how visitors use the site and are only active if you accept them. For full details, see our Cookie Policy.

7. Your rights under PDPA

You have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: If your data is inaccurate, you may ask us to correct it.
• Right to erasure: You may request deletion of your data, subject to any legal retention obligations.
• Right to restriction: In certain circumstances you may ask us to limit how we use your data.
• Right to data portability: You may request your data in a structured, commonly used format.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.
• Right to lodge a complaint: You may contact the Office of the Personal Data Protection Committee (PDPC) in Thailand if you have concerns about how your data is handled.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data security

We take reasonable precautions to protect the personal data we hold. Correspondence is stored on password-protected devices. We do not transmit payment data through this website. No online transmission is entirely risk-free; if you have concerns about a particular piece of sensitive information, please contact us directly.

In the event of a data breach affecting your personal information, we will notify you and the relevant authority in accordance with PDPA requirements.

9. Sharing your data

We do not share your personal data with third parties except where required by law or where strictly necessary to carry out your service (for example, if a specialist part is required from an external supplier and your watch model must be communicated to locate the correct component).

We may use basic analytics tools (such as Google Analytics in anonymised mode) to understand website traffic. These tools may set cookies. See our Cookie Policy for details.

10. Third-party links

This website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.

11. Children's privacy

Our services are intended for adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this policy from time to time. The revised version will be posted on this page with an updated date. Significant changes will be communicated by email where we hold your contact details. Continued use of this website after any change constitutes acceptance of the revised policy.

13. Contact

For data-related enquiries:

• Email: [email protected]
• Post: Kala, 96 Maha Chai Road, Phra Nakhon, Bangkok 10200, Thailand